Spotify launches a messaging feature in a bid to become more social

Spotify has unveiled a new feature aimed at enhancing social interactions within its app, allowing users to chat with friends directly. This initiative marks a significant step towards fostering a more community-driven experience on the platform.

New Messaging Feature

For years, users have shared Spotify links for music and podcasts across various platforms, but the latest update encourages deeper engagement within the app itself. The messaging feature retains a history of shared content, eliminating the need for users to search for previously shared songs.

Initially, the messaging capability is limited to one-on-one conversations, which can only be initiated with individuals with whom users have previously shared content. This includes those with whom you have collaborated on playlists or engaged in shared listening experiences, such as jam sessions or blended playlists. Additionally, users on Family or Duo plans can connect through this feature, though a request must be approved before a conversation can commence.

Should a user receive a Spotify link via social media platforms like Instagram, Facebook, WhatsApp, Snapchat, or TikTok, they can easily tap on the link to approve a chat request. Alternatively, users can send an invite link to their contacts, further facilitating connections.

Spotify emphasizes that while the new messaging feature complements external sharing, users are encouraged to continue sharing content beyond the app. Accessing messages is straightforward; users can tap on their profile pictures to view conversations, which are organized under the Messages section on the left hover bar. Furthermore, users can express themselves through emoji reactions to specific messages.

In terms of security, Spotify assures users that messages are encrypted both at rest and in transit, although they do not utilize end-to-end encryption. The company actively monitors messages to ensure compliance with its policies, and users have the option to report any messages that may violate the platform’s terms of service.

During a recent quarterly call, Spotify’s Chief Product and Technology Officer, Gustav Söderström, hinted at a more interactive consumer mobile experience, suggesting that the messaging feature aligns with this vision. Currently, the feature is being rolled out to both premium and free users aged 16 and older in select Latin and South American markets, with plans for expansion to the U.S., Canada, Brazil, the EU, the U.K., Australia, and New Zealand in the coming weeks.

Historically, Spotify has incorporated limited social elements, such as the ability to follow users and view their listening habits. However, recent updates, including podcast comments and a revamped video-focused feed, signal a shift towards a more interactive platform. In a previous interview, Spotify’s VP of Podcast Product, Maya Prohovnik, hinted that comments might eventually extend to music tracks as well.

Despite the potential for increased content sharing, some users have expressed concerns regarding the app’s interface, citing an overwhelming amount of visual clutter. A recent commentary highlighted the challenges of navigating from Spotify’s homepage to desired music, a sentiment echoed by former Spotify user Amanda Silberling, who transitioned to Apple Music.

While the new messaging feature may encourage users to engage more with friends, it also raises the possibility of further complicating the user experience. For those who prefer a simpler interface, Spotify offers an option to disable messages through Settings > Privacy and social.

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Spotify launches a messaging feature in a bid to become more social