Phison has firmly addressed the recent claims suggesting that the latest Windows 11 updates have rendered its SSDs inoperative, following an extensive testing regimen that spanned several hours. The company’s proactive stance began with an investigation into the reports surrounding the ‘KB5063878’ and ‘KB5062660’ updates, which initially implicated Phison SSDs before broader concerns emerged across various storage devices.
Reports of Windows 11 Bricking SSDs Might Be Part of A Major Hoax Drive, As Phison’s Thousands of Hours of Testing Reveals No Issues With Their Storage Solutions
In a follow-up statement, Phison revealed that their rigorous testing involved over 4,500 cumulative hours dedicated to the SSDs identified as “potentially impacted.” This thorough examination included more than 2,200 test cycles, ultimately yielding no evidence to support the claims circulating online. Furthermore, Phison noted that neither their partners nor customers have reported any issues related to the updates in question.
In light of these findings, Phison has taken the initiative to provide a “Best Practices” guide for end users. This guide emphasizes the importance of utilizing appropriate heatsinks and thermal pads to ensure optimal operating temperatures, thereby enhancing the longevity and performance of the drives. The company’s statement underscores their commitment to reliability and ongoing collaboration with industry partners to monitor the situation closely.
As stated on August 18, Phison was made aware of the ‘KB5063878’ and ‘KB5062660’ updates on Windows 11 that potentially impacted several storage devices, including some supported by Phison. In response, Phison dedicated over 4,500 cumulative testing hours to the drives reported as potentially impacted and conducted more than 2,200 test cycles. We were unable to reproduce the reported issue, and no partners or customers have reported that the issue affected their drives at this time.
Phison remains committed to the highest standards of reliability and continues to closely monitor the situation in collaboration with our industry partners.
Best Practices for End Users
While our validation testing has not identified any concerns related to these Windows 11 updates, we have shared industry best practices to support high-performance storage devices. We continue to advise users that for extended workloads, such as transferring large files or decompressing large archives, make sure a proper heatsink or thermal pad is used with the storage device. This helps maintain optimal operating temperatures, reduces the likelihood of thermal throttling, and ensures sustained performance.For users with questions or potential troubleshooting needs, please contact support@phison.com.
Interestingly, the backdrop of this situation hints at a possible agenda, as a counterfeit document was reportedly circulated among Phison’s customers, unrelated to the company itself. This raises questions about the integrity of the reports, suggesting that certain media outlets may have inadvertently contributed to the narrative that Phison SSDs were disproportionately affected by the Windows 11 updates. However, the specifics of the testing setups employed by those reporting the issues remain unclear.
It is plausible that some users who experienced difficulties may have been operating their SSDs under strenuous conditions without adequate cooling solutions, potentially removing heatsinks from the devices. While many aspects of these reports remain ambiguous, Phison’s comprehensive testing has provided reassurance to its SSD users. Adhering to the best practices outlined in their guide will ensure that high-performance SSDs continue to operate smoothly and efficiently.
