In 2020, the tech world was rocked by a significant scandal involving Avast, a prominent antivirus provider. The company faced backlash after it was revealed that they had been collecting user data without adequate disclosure. More troubling was the fact that this data was being sold to over a hundred companies through their subsidiary, Jumpshot. Although Avast claimed the data was “anonymized,” investigations by PCMag and Motherboard uncovered alarming vulnerabilities in this process, showing how easily users could be re-identified based on their online behavior. The implications were unsettling; users who believed they were anonymous found that advertisers had access to their search histories and online activities.
In response to the public outcry, Avast made the decision to shut down Jumpshot in early 2020. CEO Ondrej Vlcek publicly apologized, asserting that the company prioritized user protection, despite the fact that the damage had already been inflicted. Regulatory bodies were not willing to overlook the situation either. The Federal Trade Commission (FTC) initiated an investigation that led to a protracted legal battle.
Regulatory Actions and User Compensation
Fast forward to February 2024, when the FTC imposed significant penalties on Avast. The company was banned from selling user data in the future and was ordered to pay a settlement of .5 million. This development opens a new chapter for users who purchased Avast products, including antivirus software and browser extensions, between August 2014 and January 2020. Many of these customers may be eligible for a refund.
Beginning February 24, 2025, Avast customers will receive an email containing a Claim Number, which will facilitate their online application for a refund. For those who believe they qualify but do not receive this email, assistance is available through the FTC’s refund administrator. Interested individuals can reach out via:
- Email: info@AvastSettlement.com
- Phone: 1-866-290-0165
The amount of the payout will depend on the number of claims filed, which means individual refunds may not fully reflect the original purchase price. As more users file claims, the potential payout per person could diminish. This situation serves as a poignant reminder to remain cautious about “free” or “privacy-focused” software options, as the true cost may often be the data you unknowingly relinquish.
