Microsoft steps in after LG monitors were found auto-installing apps with McAfee ads

McAfee, once a stalwart in the antivirus software realm during the MS-DOS era, has seen its reputation shift significantly over the years. Initially bundled with many computers as a reliable defense against viruses and trojan horses, the brand has now largely retreated to the realms of advertising and B2B markets. End users, however, have expressed a clear preference to steer clear of McAfee products, often reacting negatively when confronted with unsolicited promotions through bundled advertising pop-ups.

End of Controversial Partnership

The contentious advertising collaboration between LG and McAfee appears to have reached its conclusion, following intervention from Microsoft. Pavan Davuluri, executive vice president of Windows and Devices, confirmed that Microsoft reached out to LG regarding the matter. As a result, LG has agreed to eliminate the McAfee pop-up from its Windows Store app, a move likely prompted by Microsoft’s insistence that the South Korean manufacturer cease promoting McAfee to customers purchasing new gaming monitors.

This controversy ignited earlier this month when users reported that the “LG Monitor App Installer” was displaying promotions for McAfee. This app was automatically installed by Windows when users connected their new LG monitors, leaving them with limited options for removal without resorting to third-party applications or disabling the Microsoft Store entirely.

According to Davuluri’s statement, Microsoft and LG share a mutual objective of enhancing the Windows ecosystem and delivering an optimal software experience for customers. User feedback has identified several LG monitor models that inadvertently installed the LG Monitor App Installer, including:

  • 34GX900A-B
  • 45GX950-B.AEU
  • 32GS95UE-B
  • 39GX950B
  • 27GP83B-B
  • 27GN800
  • 32GS95UE-B
  • 27GN850-B

Applications developed through Microsoft’s Universal Windows Platform (UWP) can be designed to install automatically when a user connects a specific device to a Windows machine. This practice, approved by Microsoft for UWP app developers, was simply the LG monitor tool functioning as intended. However, the official UWP documentation acknowledges that such automatic installations can lead to user confusion, as there is no notification provided during the installation process.

Other companies, including Razer, Logitech, Asus, and Gigabyte, have also utilized this auto-installation feature, highlighting a broader trend within the industry. As the landscape of software and hardware integration evolves, the balance between user experience and promotional strategies remains a critical focus for manufacturers and developers alike.

Tech Optimizer
Microsoft steps in after LG monitors were found auto-installing apps with McAfee ads