In the evolving landscape of workplace communication, the importance of effective messaging platforms cannot be overstated. As remote work continues to reshape how teams collaborate, the demand for robust enterprise messaging tools has surged. These platforms are designed specifically for business needs, offering features that go beyond those of popular consumer messaging apps like WhatsApp and Facebook Messenger. With functionalities such as video conferencing and real-time screen sharing, they cater to the unique requirements of professional environments.
After extensive testing, we have identified the top five enterprise messaging platforms of 2024. Our selection criteria included pricing, user-friendliness, feature set, customer support, and overall performance. While each app has its strengths and weaknesses, these five stand out as the best options available in the market today.
The best enterprise messaging platform of 2024 in full:
Best enterprise messaging platform for collaboration
1. Slack
Rating: ★★★★★
Reasons to buy
- Intuitive interface
- Supports seamless collaboration
Reasons to avoid
- Can be distracting
Slack has emerged as a frontrunner in the realm of enterprise messaging. Its user-friendly interface allows for effortless communication within teams. Users can create dedicated channels for various projects, facilitating organized discussions and information sharing. With features like encrypted messaging and compliance options for sensitive data, Slack ensures security while promoting collaboration through audio and video calls. However, its gamified design may lead to notification overload, which some users find distracting.
Best enterprise messaging platform for affordability
2. Zoho Cliq
Rating: ★★★★½
Reasons to buy
- Affordable
- Easy to use
Reasons to avoid
- Limited third-party integrations
Zoho Cliq stands out as a cost-effective solution for businesses seeking a reliable messaging platform. With pricing starting as low as per user per month, it offers a free plan with essential features. Users can create channels for collaboration and enjoy tools for video and audio sharing. While its affordability is a significant advantage, the platform lacks extensive third-party integrations, which may limit its functionality for some users.
Best enterprise messaging platform for Microsoft users
3. Microsoft Teams
Rating: ★★★★
Reasons to buy
- No extra cost for Microsoft 365 enterprise subscribers
Reasons to avoid
- User interface needs improvement
For organizations already utilizing Microsoft 365, Microsoft Teams offers a seamless integration experience at no additional cost. Users can create channels, engage in real-time chats, and conduct high-quality audio and video conferences. While its customization options and third-party app integrations are commendable, the user interface can be somewhat overwhelming for newcomers.
Best enterprise messaging platform for ease-of-use
4. Google Workspace
Rating: ★★★★
Reasons to buy
- Intuitive interface
- Top-notch performance
Reasons to avoid
- Limited control over data privacy
Google Workspace encompasses a suite of collaboration tools, including Google Chat, which facilitates real-time messaging and group chats. The platform is accessible via mobile and desktop apps, as well as through Gmail. With its robust performance and user-friendly design, Google Workspace is a strong contender. However, concerns about data privacy may deter some users.
Best enterprise messaging platform for video
5. RingCentral Video
Rating: ★★★★½
Reasons to buy
- High-quality video calls
Reasons to avoid
- Expensive
RingCentral Video is renowned for its exceptional video conferencing capabilities, offering high-quality calls with minimal latency. Users can switch between devices seamlessly and engage in live chats during meetings. However, the platform’s pricing can be steep, requiring a subscription to a comprehensive RingCentral plan that starts at per month.
Features of an enterprise messaging app
1. Instant and reliable messaging delivery
Users should be able to send messages to each other instantly, with minimal delivery errors, even on slow internet connections.
2. Encryption
Every message should be encrypted to ensure privacy, with end-to-end encryption being the most secure option.
3. Cloud storage
The platform should offer cloud storage for easy access to messages and important files.
4. Mobile app
A mobile app is essential for on-the-go communication, allowing users to send and receive messages from their smartphones.
How to choose an enterprise messaging platform
1. Cost
Consider the long-term affordability of the platform, exploring free trials and versions to test features.
2. Security
Ensure the platform employs robust security measures, including encryption and a good track record in safeguarding user data.
3. Ease of Use
The platform should be intuitive and easy to navigate, minimizing the learning curve for users.
4. Performance
Investigate the platform’s performance under various conditions, ensuring it can handle your organization’s needs.
How we tested the best enterprise messaging platform
Our testing process involved evaluating a range of factors, including feature sets, user experience, integration capabilities, and customer support. We also assessed scalability and collaboration features to ensure that each platform meets the diverse needs of modern businesses.
