Spotify has recognized an issue affecting its Android app, particularly for users on Samsung and Google Pixel devices. Reports indicate that the app is freezing and crashing when connected to certain Wi-Fi networks, a problem that does not arise when users switch to mobile data. In a recent communication with the community, Spotify stated, “We’ve received reports from Android users experiencing issues where the Spotify app becomes unresponsive, freezes, or crashes when connected to certain WiFi networks. The issue doesn’t occur while using mobile data.”
How this Spotify issue is affecting Android users
The challenges primarily impact users of Samsung and Google Pixel devices. According to findings from 9to5Google, many users have reported that the app becomes unresponsive shortly after they connect to Wi-Fi. A common pattern observed is that the app opens briefly, only to freeze and subsequently crash.
Insights from Reddit users suggest that playback resumes once Wi-Fi is disabled or when switching to a different network, hinting that the issue may be tied to specific routers or network configurations. This has led to speculation that Chromecast-ready devices on the same network could be contributing to the problem.
Reports indicate that this issue has persisted for nearly two weeks before Spotify publicly acknowledged it. While the company has confirmed that its engineering teams are investigating the matter, no timeline for a resolution has been provided.
The bug appears to be confined to certain Android devices and specific Wi-Fi setups. Users have attempted standard troubleshooting methods, such as clearing the app cache or reinstalling the application, but these efforts have not yielded any success. Until a patch is made available, users are advised to consider alternatives such as switching to mobile data or temporarily disabling Wi-Fi while streaming. Another workaround includes rolling back to an earlier version of the app from a couple of weeks ago.
