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TotalAV and Surfshark present two distinct approaches to online security, each catering to different user needs. TotalAV is primarily an antivirus solution that includes basic VPN functionality, while Surfshark specializes in providing a comprehensive VPN experience with additional features for browsing and identity protection.
Product Comparisons
- TotalAV: Ideal for users with fundamental antivirus requirements, with pricing starting at for the first year.
- Surfshark: A superior choice for those seeking a robust VPN solution, with pricing beginning at .99 per month, billed annually.
TotalAV Overview
Designed for basic antivirus needs
Overall Rating: 2.8/5
- Pricing: 3.7/5
- Features: 2.7/5
- Usability and Administration: 3.7/5
- Security and Privacy: 2/5
- Customer Support: 2.1/5
TotalAV offers essential antivirus protection along with basic VPN features such as a kill switch and split tunneling. Users can also bypass geo-blocks on streaming platforms. However, it does not fully meet the expectations of a dedicated VPN service, which is reflected in its lower ratings and mixed user reviews.
Surfshark Overview
Superior overall VPN solution
Overall Rating: 4.5/5
- Pricing: 4.8/5
- Features: 4.3/5
- Usability and Administration: 5/5
- Security and Privacy: 4.5/5
- Customer Support: 3.7/5
Surfshark, based in the Netherlands, stands out with features such as multihop connections, IP address rotation, and breach alerts. Its camouflage mode is particularly noteworthy, as it conceals the use of a VPN from prying eyes. Although customer feedback is generally positive, some users have reported challenges with customer support responsiveness.
Pricing Comparison
| TotalAV | Surfshark | |
|---|---|---|
| Free Trial | None | 7 days |
| Least Expensive Plan | Premium: for the first year; renews at | Surfshark Starter: .19/month billed annually |
| Mid-Range Plan | Internet Security: for the first year; renews at 9 | Surfshark One: .39/month billed annually |
| Most Expensive Plan | Total Security: for the first year; renews at 9 | Surfshark One+: .09/month billed annually |
| Money-Back Guarantee | 30 days for annual subscription | 30 days |
| Visit TotalAV | Visit Surfshark |
In terms of pricing, Surfshark emerges as the more economical choice, particularly with its starter plan. TotalAV’s pricing structure, while competitive initially, sees significant increases upon renewal.
Feature Comparison
| TotalAV | Surfshark | |
|---|---|---|
| Kill Switch | Yes | Yes |
| Rotating IP Address | No | Yes |
| Split Tunneling | Yes | Yes |
| Multi-Hop / Double-Hop VPN | No | Yes |
| Ad Blocking | Yes | Yes |
| Breach Alerts | No | Yes |
| Visit TotalAV | Visit Surfshark |
Surfshark’s feature set is more comprehensive, offering advanced capabilities that TotalAV lacks. This includes rotating IP addresses and multi-hop connections, which enhance user privacy and security.
Usability and Administration
| TotalAV | Surfshark | |
|---|---|---|
| Product Documentation | Yes | Yes |
| Training Videos | No | Yes |
| Operating System Support | Windows, Mac, iOS, Android | Windows, Mac, Linux, iOS, Android |
| Mobile Version of VPN | Yes | Yes |
| Browser Support | Unclear | Firefox, Chrome, Edge |
| VPN Protocols Used | Wireguard, IKEv2, OpenVPN | Wireguard, IKEv2, OpenVPN |
| Visit TotalAV | Visit Surfshark |
Surfshark excels in usability, providing extensive documentation and training resources, making it easier for users to navigate its features. TotalAV, while functional, lacks the same level of support for users seeking guidance.
Security and Privacy
| TotalAV | Surfshark | |
|---|---|---|
| Encryption | Unclear | AES-256 |
| Logging Policies | No-log policy | No-log policy |
| Third-Party Vendor Audits | Unclear | Multiple since 2018 |
| Security / Privacy Reports for Users | Not specified | Not specified |
| Visit TotalAV | Visit Surfshark |
Surfshark’s commitment to security is evident through its use of AES-256 encryption and a history of independent audits, enhancing user trust. In contrast, TotalAV’s lack of clarity regarding encryption and audits raises concerns about its security posture.
Customer Support
| TotalAV | Surfshark | |
|---|---|---|
| Phone | No | No |
| Yes | Yes | |
| Live Chat | No | Yes |
| Support Team Hours | Not specified | 24/7 |
| Community Forum | No | Official Reddit |
| Visit TotalAV | Visit Surfshark |
Surfshark’s customer support is more robust, offering live chat and 24/7 availability, which can be crucial for users needing immediate assistance. TotalAV’s support options appear limited, with many users expressing frustration over accessibility.
Alternatives to Consider
NordVPN
NordVPN is a well-regarded option that combines essential features like a kill switch and split tunneling with advanced capabilities such as data breach scanning and anti-malware technology. Its pricing starts at .99 per user per month when billed annually.
ExpressVPN
ExpressVPN provides a comprehensive suite of features, including tracker blocking and identity theft insurance, all under a single annual plan priced at .67 per month. While it may seem pricier, the breadth of features justifies the cost.
For businesses seeking VPN solutions, exploring options beyond consumer-focused products may yield better results. A thorough evaluation of enterprise VPNs is advisable.
Evaluation Methodology
The comparison between TotalAV and Surfshark was conducted through a scoring rubric focused on five key categories: pricing, features, usability and administration, security and privacy, and customer support. Each category was weighted according to its significance, allowing for a comprehensive assessment of both products.
